Competitive Delivery services with Australia's Best Couriers
Your Smart Send VIP account provides access to over 50 domestic and 10+ International services to choose from
We take the guess work out of shipping, ensuring you're offered the best pre-negotiated pricing possible from our trusted and reliable couriers.
Home Delivery Experts
Whether you're running an ecommerce store or a retail establishment, we understand the intricacies and issues that can occur when shipping to residential addresses.
Hell, we even wrote a No. 1 Selling book on Amazon.com.au about it!
Our Shipping Smarter 
Blog, 
Podcast on Spotify, Google, iTunes and 
Youtube video series helps ecommerce merchants navigate the murky waters that can sometimes exist with home deliveries.
Whether you're sending a 500gm satchel or a 4 metre 1000kg crate, via our partner relationships we can help provide a Door to Door delivery to residential or commercial addresses.
Seamless Quoting and Fulfillment
Extras
Receipted Delivery Service
Transport Assurance Cover
Tail-Lift Truck Service
Receiver Tracking Emails
Whether you use the Smart Send website or one of our shipping plugins, a tracking link email can be sent to your customers at no charge. This enables receivers of goods to track shipments themselves and avoids them contacting you on the whereabouts of their goods.
Proactive Customer Support
Think of Proactive Customer Support as Shipping on Cruise Control!
Our smart AI monitors your shipments for Pickup or Delivery delays and goes into action automatically if there are any issues. This means you can focus on your business and allow PCS to monitor your shipments to ensure the most optimum delivery timeframes possible.
'Out for delivery' SMS/Emails
Sent to receivers free of charge on all domestic shipments.
Customer Service Experience
Smart Send supports all customers should issues arise with pickup or delivery of their goods.
We've been doing this for over 15 years.
Our customer service staff all come from the transport industry and we have extensive experience (approx 100 years combined) which allows Smart Send to provide the fastest possible response to issues should they occur with a shipment.
Smart Send also provides our renowned '9 Minute Response Time' to customer service tickets lodged by customers. This is during business hours on weekdays.
We also offer support on weekends between 9am-5pm.
Live Chat options during business hours are also available for Premium VIP customers.
When you partner with Smart Send, you are truly partnering with a company that sees itself as an extension of your business.
Shipping Smarter: The portal with expert advice for Smarter Shipping
Choose your preferred method to digest regularly updated valuable shipping advice, news & tips
Please send all testimonials to sales@smartsend.com.au
Bend Brothers
"Smart Send is very helpful with my business with its easy-to-use interface, powerful packing/shipping calculator, near seamless integration with my Shopify store and its high attention to customer service."
Boardrax
"I like to build relationships with the partners I deal with and Smart Send came to the party. Pricing is an important consideration, with their website selecting the best and cheapest prices from a range of courier companies."
Cash Converters
"Overall, the Smart Send experience has been wonderful. We have had the opportunity to send items that we were previously unable to send because it was too large to be sent by our preferred supplier..."
Empowered Auto Parts
"Our customers demand steadfast service delivery and we know that Smart Send is unwavering in their commitment in doing that. Smart Send is a fundamental extension to our business..."
Get Fit
"I partnered with Smart Send because of the high level of support I receive when delivery issues occur. I've used lots of delivery services and Smart Send customer service meets all my needs ..."
Mustardmade
"I started this journey with no understanding of shipping larger goods around Australia so having the Smart Send team and their wealth of knowledge on my side is enormously valuable."
Racecraft
"Smart Send is reasonably priced and very effective at generating shipping calculations on the fly for our customers at checkout. Most orders are seamlessly fulfilled via the Smart Send shipping app..."
Ultimate Sporting Memorabilia
"I stay with Smart Send because of their invaluable Customer Service. I have high value products that need to arrive quickly and on time, when issues arise buyers aren't prepared to wait forever for resolution."
Subscribe
now
Sign up for a membership
package (ideal for low volume
e-commerce businesses).
Book a free
consultation
Meet with our management
team to discuss your shipping
and delivery requirements.
