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Peak Season Delays & Flooding issues on East Coast....

1/12/21: please note carriers are reporting that the following towns in South West Qld are impacted by flooding and are not serviceable for the short term:

MILLMERRAN 4357, WARWICK 4370, STANTHORPE 4380 (and DALBY 4405 is also at risk)

26/11/21: as you may know we are experiencing extreme weather events today along the eastern seaboard. On top of this the Black Friday sales are occurring. Please advise your customers to be patient with delivery of their shipments as there will be delays due to these ongoing factors.

16/11/21: Please note TNT have advised they cannot deliver to NZ on their International services for the short term as they have encountered an issue with the main plane that transports International shipments between Aust and NZ at the moment. Please choose DHL Express when booking if you need to get goods to NZ for now.

16/11/21: Couriers Please have advised an update on delays in the current peak period. They are advising to now expect a further 5-10 business day delay on top of normal transit times until Christmas.

11/11/21: Couriers Please have advised due to extreme shipment volumes being sent currently, please expect a further 5 business days delay on top of normal transit times until Christmas.

4/8/21: Due to abnormally high shipment volumes we have been advised by our carriers to add delay timeframes to transit times for bookings until the end of 2021:

Please factor in the following FURTHER delays to transit times quoted via our system:

For Local Metro Deliveries: add 1 business day

For Road Express services:

Intrastate: add 1 business day

Interstate: add 2 business days

Regional/Remote: add 4 business days

For Express/Premium services: add 1 business day

For International services: add 2 business days

Thank you for your patience and understanding.

Regards

Smart Send Team

Domestic
International

eBay Seller/Buyer

Promo Code

Casual Customer

From

To

Description

Weight (kg)

Dimensions (cm) * max 400cm

(h) (l) (d)

More than 1 item to send?

Additional Options »

Do you require a receipted delivery? Receipted Delivery & Tpt Assurance

The 'Receipted Delivery' service ensures the delivery driver will ask the receiver to sign for the goods as delivered. If no-one is available to receive the goods, the driver will leave a card at the delivery address, asking the receiver to call the local transport depot to organise a re-delivery (or pickup from the depot if they prefer). There are no further 're-delivery charges' even if multiple re-deliveries are required. Transport Assurance is not included in this service.

Transport Assurance

$

If you require the goods to be covered against loss or damage while in transit, enter the wholesale value of the goods in AUS $

Transport Assurance Conditions

Tail-Lift Truck

If the goods are heavy or awkward the "Tail-Lift Truck" service can assist to help load or unload the goods in two ways. The local depot will decide which is the best method for pickup or delivery of the goods:

A truck with a hydraulic tray at the back door lowers to the ground to help load or unload the goods.
A vehicle with two employees will be sent to load or unload the goods. Please note this is not a furniture type removal service, the staff will not deliver goods into a house and assemble. They are only to aide in the loading or unloading of the goods.

A maximum of 10 minutes onsite is allowed for.

eBay Seller/Buyer

Promo Code

Casual Customer

From

To Country

To City/Town/Postcode

Description

Weight (kg)

Dimensions (cm) * max 400cm

(h) (l) (d)

More than 1 item to send?

Additional Options »

Do you require a receipted delivery? Receipted Delivery & Tpt Assurance

The 'Receipted Delivery' service ensures the delivery driver will ask the receiver to sign for the goods as delivered. If no-one is available to receive the goods, the driver will leave a card at the delivery address, asking the receiver to call the local transport depot to organise a re-delivery (or pickup from the depot if they prefer). There are no further 're-delivery charges' even if multiple re-deliveries are required. Transport Assurance is not included in this service.

Transport Assurance

$

If you require the goods to be covered against loss or damage while in transit, enter the wholesale value of the goods in AUS $

Transport Assurance Conditions

Smart Send - Smart API

Merchants / Webstore Owners

Webstore owners that are developing a site themselves can access our free plugin/app solutions via the links below.

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open cart

If you use a custom cart or a cart not listed above, please complete the questions below and we can get back to you regarding a solution.

Developers

Cut out the hard work by quickly and easily implementing one of our fully-featured solutions for WooCommerce, Magento, Shopify, etc.

If that won't cut it, then get a head start on PHP-based implementation by using our SDK, which makes quoting, fulfillment, tracking shipping and barcoded shipping label generation simpler than ever.

Not using PHP? Ask below about our easy-to-use SOAP-based API.

To access the 'Smart API' (non-eBay) please answer the following questions and we will respond to you within one business day.

Please email tech@smartsend.com.au for any technical questions re integration of the Smart API solution.

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