16/6/22: there is flooding in several locations in QLD. Northern Queensland is affected by cut roads and delays with loads coming in from previously cut roads late last week. Gympie and the surrounding area will see delays with delivery due to the Bruce Highway cut off for a few days recently from flooding. Sunshine Coast areas have been affected by flooding on some roads. Areas west of Brisbane have been affected by flooding also. Please advise your customers to expect a few days delay with deliveries in these areas.

11/5/22: we have being advised by our carrier partners that the Bruce Highway has been flooded due to torrential rain and Townsville is inaccessible. This will affect deliveries into Townsvile, Cairns, Mt Isa and other towns north and west of Townsville.

Regards

Smart Send Team

"We help eCommerce stores ship easier, faster and more profitably"

Easily and seamlessly receive shipping quotes and fulfill orders for the major platforms and ecommerce stores that drive Australian ecommerce.

Tracking is updated instantly via our API solutions and at no extra charge for all Smart Send shipments.

Shipping labels can be generated on the fly and can be printed in bulk. A4 or 6x4 inch versions possible depending on your printing requirements.

If you're a Premium VIP customer and have a custom cart or Inventory system, our team will work with you to integrate our Smart API solution to streamline all aspects of shipping quoting, fulfillment, tracking, shipping label generation to help you ship easier, faster and more profitably.

If you use a custom system or a cart not listed above, please complete the questions below and we can get back to you regarding a solution within 2 business days.

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Shipping Smarter

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Bend Brothers

"Smart Send is very helpful with my business with its easy-to-use interface, powerful packing/shipping calculator, near seamless integration with my Shopify store and its high attention to customer service."

Boardrax

"I like to build relationships with the partners I deal with and Smart Send came to the party. Pricing is an important consideration, with their website selecting the best and cheapest prices from a range of courier companies."

Cash Converters

"Overall, the Smart Send experience has been wonderful. We have had the opportunity to send items that we were previously unable to send because it was too large to be sent by our preferred supplier..."

Empowered Auto Parts

"Our customers demand steadfast service delivery and we know that Smart Send is unwavering in their commitment in doing that. Smart Send is a fundamental extension to our business..."

Get Fit

"I partnered with Smart Send because of the high level of support I receive when delivery issues occur. I've used lots of delivery services and Smart Send customer service meets all my needs ..."

Mustardmade

"I started this journey with no understanding of shipping larger goods around Australia so having the Smart Send team and their wealth of knowledge on my side is enormously valuable."

Racecraft

"Smart Send is reasonably priced and very effective at generating shipping calculations on the fly for our customers at checkout. Most orders are seamlessly fulfilled via the Smart Send shipping app..."

Ultimate Sporting Memorabilia

"I stay with Smart Send because of their invaluable Customer Service. I have high value products that need to arrive quickly and on time, when issues arise buyers aren't prepared to wait forever for resolution."

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I agree to the Smart Send Terms & Conditions, the Smart Send Website Terms and the Smart Send Privacy Policy
I agree to the Smart Send Transport Assurance Conditions
I confirm I will not be sending or receiving any form of Dangerous or Hazardous Goods unless Smart Send has approved the shipment of dangerous goods in writing (if so, you agree to abide by all regulatory requirements for the shipment of dangerous goods and have discussed this with the government authorities in your State of Australia).
I confirm the goods being sent or received are packaged correctly (visit our Packaging Guide for more information). If you are still uncertain, email us at sales@smartsend.com.au for guidance. Sending incorrectly packaged or incompatible goods will result in either a Futile Booking Fee being charged or total forfeiture of freight charges paid. See our Terms & Conditions for further details.
I agree to enter the exact weight and dimensions of the 'packaged' goods being sent. If a check is done & we identify that the information provided is incorrect, you will be notified via email of the additional amount to pay (plus a $15 Administration Fee). We allow an 'overall' 1% discrepancy margin per consignment/booking. If you are found to continually 'under-declare' weights/dimensions in your bookings you will be banned from using our services and/or legal action may commence.
Your use of this technology, the 'Smart API' and 'eBay Application' is solely at your risk. Access to the Smart Send system is provided on an 'as available' basis. Smart Send does not make any representation or warranty that your access to this technology will be uninterrupted, timely or secure. Smart Send will not be liable for loss resulting from any interruption, delay in operation or transmission, misperformance, virus, communications failure, Internet access difficulties, or malfunction in equipment or software.
Where we have provided materials in relation to the "Smart API" (our "Materials") to you for the purposes of integrating the "Smart API" into your website by you, we grant you a non-exclusive, revocable and non-transferable licence to use our Materials for that sole purpose. You also agree and acknowledge that ownership of our Materials and all intellectual property rights in the "Smart API" remain solely with us.
VIP subscriptions renew monthly on the date of sign up, you can cancel at any time, however the monthly subscription fee is not refundable once paid.

VIP plans

Features/Benefits	Standard VIP $9.99 month	Super VIP $24.99 month	Premium VIP $49.99 month
Shipping Rate Discount (off Retail rates)	20%	24%	28%
Multi Carriers enabled (50+ domestic + 10+ International services)
'Out for delivery' SMS/emails sent to receivers free of charge on all domestic shipments
Multiple User Support
Email Support for Pickup/Delivery issues (9 minute Response Time during business hours)
Shopify Shipping app
Woocommerce Shipping plugin
eBay Application
eBay Rates Table Geographic Weight Breaks
CSV/Excel file bulk upload
Shiplytics - Analytics and Reporting
API/Shipping apps/plugin Support	Tutorial videos available or Paid Support option	Tutorial videos available or Paid Support option
Live Chat Support
Add-on Options:
Proactive Customer Support (PCS)	COMING SOON	COMING SOON	COMING SOON

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