Customer Service Experience
Smart Send supports all customers should issues arise with pickup or delivery of their goods.
We've been doing this for over 15 years.
Our customer service staff all come from the transport industry and we have extensive experience (approx 100 years combined). This allows Smart Send to provide the fastest possible response to issues should they occur with a shipment.
Smart Send also provides our renowned '9 Minute Response Time' to customer service tickets lodged by customers. This is during business hours on weekdays.
We also offer support on weekends between 9am-5pm.
Live Chat options during business hours are also available for Premium VIP customers.
When you partner with Smart Send, you are truly partnering with a company that sees itself as an extension of your business.
Proactive Customer Support
Features
- Our Smart AI monitors your shipments for Pickup or Delivery delays
- If there is a delay, our system is automatically called into action and an investigation begins with the carrier
- You are notified of the delay and kept up to date during the investigation via our normal customer service ticketing process
- At a glance, our PCS Dashboard allows you to view the status of your shipments via colour coded statuses
Benefits
- You can focus on your business and allow PCS to monitor your shipments to ensure the most optimum delivery timeframes
- Allows you to proactively notify customers of any possible delay in transit
- Transparent updates for your customers reduces bad reviews on social or online
- Saves you time and money as your staff don't need to monitor possible delivery delays
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Please send all testimonials to sales@smartsend.com.au
Bend Brothers
"Smart Send is very helpful with my business with its easy-to-use interface, powerful packing/shipping calculator, near seamless integration with my Shopify store and its high attention to customer service."
Boardrax
"I like to build relationships with the partners I deal with and Smart Send came to the party. Pricing is an important consideration, with their website selecting the best and cheapest prices from a range of courier companies."
Cash Converters
"Overall, the Smart Send experience has been wonderful. We have had the opportunity to send items that we were previously unable to send because it was too large to be sent by our preferred supplier..."
Empowered Auto Parts
"Our customers demand steadfast service delivery and we know that Smart Send is unwavering in their commitment in doing that. Smart Send is a fundamental extension to our business..."
Get Fit
"I partnered with Smart Send because of the high level of support I receive when delivery issues occur. I've used lots of delivery services and Smart Send customer service meets all my needs ..."
Mustardmade
"I started this journey with no understanding of shipping larger goods around Australia so having the Smart Send team and their wealth of knowledge on my side is enormously valuable."
Racecraft
"Smart Send is reasonably priced and very effective at generating shipping calculations on the fly for our customers at checkout. Most orders are seamlessly fulfilled via the Smart Send shipping app..."
Ultimate Sporting Memorabilia
"I stay with Smart Send because of their invaluable Customer Service. I have high value products that need to arrive quickly and on time, when issues arise buyers aren't prepared to wait forever for resolution."
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