Customer Service Experience
Smart Send supports all customers should issues arise with pickup or delivery of their goods.
We've been doing this for over 15 years.
Our customer service staff all come from the transport industry and we have extensive experience (approx 100 years combined). This allows Smart Send to provide the fastest possible response to issues should they occur with a shipment.
Smart Send also provides our renowned '9 Minute Response Time' to customer service tickets lodged by customers. This is during business hours on weekdays.
We also offer support on weekends between 9am-5pm.
Live Chat options during business hours are also available for Premium VIP customers.
When you partner with Smart Send, you are truly partnering with a company that sees itself as an extension of your business.
Proactive Customer Support
Features
- Our Smart AI monitors your shipments for Pickup or Delivery delays
- If there is a delay, our system is automatically called into action and an investigation begins with the carrier
- You are notified of the delay and kept up to date during the investigation via our normal customer service ticketing process
- At a glance, our PCS Dashboard allows you to view the status of your shipments via colour coded statuses
Benefits
- You can focus on your business and allow PCS to monitor your shipments to ensure the most optimum delivery timeframes
- Allows you to proactively notify customers of any possible delay in transit
- Transparent updates for your customers reduces bad reviews on social or online
- Saves you time and money as your staff don't need to monitor possible delivery delays
Shipping Smarter: The portal with expert advice for Smarter Shipping
Choose your preferred method to digest regularly updated valuable shipping advice, news & tips
Please send all testimonials to sales@smartsend.com.au
Subscribe
now
Sign up for a membership
package (ideal for low volume
e-commerce businesses).
Book a free
consultation
Meet with our management
team to discuss your shipping
and delivery requirements.