Service & Benefits
Ease of Use
- Online Service available 24/7
- Door-to-Door Service*
- Fully Automated
- Quick & Easy ‘Quote Book & Payment’ system
- Pricing Australia-wide
- 15% Discount for eBay Members
- Range of Road Freight & Express Courier Services
- B2B, B2C, C2C flexibility
- Home deliveries Australia-wide*
- Tracking services via our site
- Consignment-labels provided to customers (PDF format) upon booking
- Labels are barcoded for ease of tracking
- Customers print and attach the labels to the goods ready for pickup
- No credit reference checks required for users
- No Account Fees or Minimum Monthly Statement Fees
- No Minimum Trade Requirement
- Easy Online Payment methods
- Credit/Debit card
- 'Smart Top-up'
* A service to/from the door may not be possible for far regional or remote locations
Services & Features Available To Smart Send Customers
"Receipted Delivery" Service
The 'Receipted Delivery' service ensures the delivery driver will ask the receiver to sign for the goods as delivered. If no-one is available to receive the goods, the driver will leave a card at the delivery address, asking the receiver to call the local transport depot to organise a re-delivery (or pickup from the depot if they prefer). There are no further 're-delivery charges' even if multiple re-deliveries are required.
"Transport Assurance" Cover
A Smart Send initiative where customers can choose to cover their goods against Loss or Damage in transit. A competitively priced option with the ability to cover goods up to $10,000 per booking/consignment.
"Tail-Lift Truck" Service
Smart Send can provide a ‘Tail-Lift Truck’ service to aide customers in the loading/unloading of heavy or awkward/bulky items, if a forklift or assistance is not available to the driver at the Pickup and/or Delivery address.
A first and long waited for solution for the Australian Ecommerce Industry, the ability to seamlessly provide a freight quote at checkout, then when the buyer completes their order on the merchant’s site, the booking is instantly made for pickup via Smart Send.