Service & Benefits
Ease of Use
- Online Service available 24/7
- Door-to-Door Service*
- Fully Automated
- Quick & Easy 'Quote, Book & Payment' system
- Pricing Australia-wide
- 15% Discount for eBay Members
- Range of Road Freight & Express Courier Services
- B2B, B2C, C2C flexibility
- Home deliveries Australia-wide*
- Tracking services via our site
- Consignment-labels provided to customers (PDF format) upon booking
- Labels are barcoded for ease of tracking
- Customers print and attach the labels to the goods ready for pickup
- No credit reference checks required for users
- No Account Fees or Minimum Monthly Statement Fees
- No Minimum Trade Requirement
- Easy Online Payment methods
- Paypal
- Credit/Debit card
- 'Smart Top-up'
A service to/from the door may not be possible for far regional or remote locations
Services & Features Available To Smart Send Customers
Receipted Delivery Service
The 'Receipted Delivery' service ensures the delivery driver will ask the receiver to sign for the goods as delivered. If no-one is available to receive the goods, the driver will leave a card at the delivery address, asking the receiver to call the local transport depot to organise a re-delivery (or pickup from the depot if they prefer). There are no further 're-delivery charges' even if multiple re-deliveries are required.
Transport Assurance Cover
A Smart Send initiative where customers can choose to cover their goods against Loss or Damage in transit. A competitively priced option with the ability to cover goods up to $10,000 per booking/consignment.
Tail-Lift Truck Service
Smart Send can provide a 'Tail-Lift Truck' service to aide customers in the loading/unloading of heavy or awkward/bulky items, if a forklift or assistance is not available to the driver at the Pickup and/or Delivery address.
Smart API
A first and long waited for solution for the Australian Ecommerce Industry, the ability to seamlessly provide a freight quote at checkout, then when the buyer completes their order on the merchant's site, the booking is instantly made for pickup via Smart Send.
Shipping Integration for eBay
- Real time shipping quotes at fulfillment stage for eBay sellers
- Automated bookings
- Tracking number updated in 'My eBay' instantly
- Range of competitively priced same day, road or express services
Shipping Smarter: The portal with expert advice for Smarter Shipping
Choose your preferred method to digest regularly updated valuable shipping advice, news & tips
Please send all testimonials to sales@smartsend.com.au
Bend Brothers
"Smart Send is very helpful with my business with its easy-to-use interface, powerful packing/shipping calculator, near seamless integration with my Shopify store and its high attention to customer service."
Boardrax
"I like to build relationships with the partners I deal with and Smart Send came to the party. Pricing is an important consideration, with their website selecting the best and cheapest prices from a range of courier companies."
Cash Converters
"Overall, the Smart Send experience has been wonderful. We have had the opportunity to send items that we were previously unable to send because it was too large to be sent by our preferred supplier..."
Empowered Auto Parts
"Our customers demand steadfast service delivery and we know that Smart Send is unwavering in their commitment in doing that. Smart Send is a fundamental extension to our business..."
Get Fit
"I partnered with Smart Send because of the high level of support I receive when delivery issues occur. I've used lots of delivery services and Smart Send customer service meets all my needs ..."
Mustardmade
"I started this journey with no understanding of shipping larger goods around Australia so having the Smart Send team and their wealth of knowledge on my side is enormously valuable."
Racecraft
"Smart Send is reasonably priced and very effective at generating shipping calculations on the fly for our customers at checkout. Most orders are seamlessly fulfilled via the Smart Send shipping app..."
Ultimate Sporting Memorabilia
"I stay with Smart Send because of their invaluable Customer Service. I have high value products that need to arrive quickly and on time, when issues arise buyers aren't prepared to wait forever for resolution."
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