Ease of Use

  • Online Service available 24/7
  • Door-to-Door Service*
  • Fully Automated
  • Quick & Easy ‘Quote Book & Payment’ system
  • Pricing Australia-wide
  • 15% Discount for eBay Members
    Volume Discounts Available for 30+ shipments per month
  • Range of Road Freight & Express Courier Services
  • B2B, B2C, C2C flexibility
  • Home deliveries Australia-wide*
  • Tracking services via our site
  • Consignment-labels provided to customers (PDF format) upon booking
    • Labels are barcoded for ease of tracking
    • Customers print and attach the labels to the goods ready for pickup
  • No credit reference checks required for users
  • No Account Fees or Minimum Monthly Statement Fees
  • No Minimum Trade Requirement (excluding VIP members)
  • Easy Online Payment methods
    • Paypal
    • Credit/Debit card
    • Smart Top-up (with regular 'Bonus' offers)

* A service to/from the door may not be possible for far regional or remote locations

Services & Features Available To Smart Send Customers

"Receipted Delivery" Service

The 'Receipted Delivery' service ensures the delivery driver will ask the receiver to sign for the goods as delivered. If no-one is available to receive the goods, the driver will leave a card at the delivery address, asking the receiver to call the local transport depot to organise a re-delivery (or pickup from the depot if they prefer). There are no further 're-delivery charges' even if multiple re-deliveries are required.

"Transport Assurance" Cover

A Smart Send initiative where customers can choose to cover their goods against Loss or Damage in transit. A competitively priced option with the ability to cover goods up to $10,000 per booking/consignment.

"Tail-Lift Truck" Service

Smart Send can provide a ‘Tail-Lift Truck’ service to aide customers in the loading/unloading of heavy or awkward/bulky items, if a forklift or assistance is not available to the driver at the Pickup and/or Delivery address.