| Features/Benefits | Standard VIP |
No Frills VIP |
Premium VIP |
Ultra VIP |
| No Minimum Monthly Spend |
No Minimum Monthly Spend |
Min. Monthly Spend $500 Monthly spend reviewed quarterly |
Min. Monthly Spend $1000 Monthly spend reviewed quarterly |
|
| Shipping Rate Discount (off Retail rates) | 20% |
27% |
28% |
32% |
|
Test Pricing Sign up | Test Pricing Sign up | Test Pricing Sign up | Test Pricing Sign up |
|
Complimentary Transport Assurance Warranty up to $250 per shipment (with option to purchase extra Warranty up to $20,000) |
||||
| Multi Carriers enabled (50+ domestic + 10+ International services) |
||||
| 'Out for delivery' SMS/emails Sent to receivers free of charge on all domestic shipments (excluding 'Economy Road' service) |
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| Multiple User Support | ||||
| Email Support for Pickup/Delivery issues (9 minute Response Time during business hours) |
Pickup Support only | |||
| Shopify Shipping app | ||||
| eBay Application | ||||
| eBay Rates Table Geographic Weight Breaks | ||||
| CSV/Excel file bulk upload | ||||
| Shiplytics - Analytics and Reporting | ||||
| API/Shipping apps/plugin Support | Tutorial videos available or Paid Support option |
|||
| Live Chat Support | ||||
| Couriers Please deeper level discounted pricing |
||||
|
BYO Carriers
Bring your Own Australia Post 'MyPost Business'
 Note: BYO Carriers is not available on the No Frills plan
|
||||
| No. of BYO Shipments per Month | 0-100 | 101-300 | 301 + | |
| BYO Price per Label | $0.25 | $0.15 | $0.08 | |
Shipping Smarter: The portal with expert advice for Smarter Shipping
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Please send all testimonials to sales@smartsend.com.au
Bend Brothers
"Smart Send is very helpful with my business with its easy-to-use interface, powerful packing/shipping calculator, near seamless integration with my Shopify store and its high attention to customer service."
Boardrax
"I like to build relationships with the partners I deal with and Smart Send came to the party. Pricing is an important consideration, with their website selecting the best and cheapest prices from a range of courier companies."
Cash Converters
"Overall, the Smart Send experience has been wonderful. We have had the opportunity to send items that we were previously unable to send because it was too large to be sent by our preferred supplier..."
Empowered Auto Parts
"Our customers demand steadfast service delivery and we know that Smart Send is unwavering in their commitment in doing that. Smart Send is a fundamental extension to our business..."
Get Fit
"I partnered with Smart Send because of the high level of support I receive when delivery issues occur. I've used lots of delivery services and Smart Send customer service meets all my needs ..."
Mustardmade
"I started this journey with no understanding of shipping larger goods around Australia so having the Smart Send team and their wealth of knowledge on my side is enormously valuable."
Racecraft
"Smart Send is reasonably priced and very effective at generating shipping calculations on the fly for our customers at checkout. Most orders are seamlessly fulfilled via the Smart Send shipping app..."
Ultimate Sporting Memorabilia
"I stay with Smart Send because of their invaluable Customer Service. I have high value products that need to arrive quickly and on time, when issues arise buyers aren't prepared to wait forever for resolution."
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