Testimonials

We approached Smart Send to undertake a huge job, sending 690 Bundaberg Rum Party tubs to liquor outlets across the Nation for a promotion. Smart Send handled this job extremely well, being on call to answer any questions and understanding the tight timings we were working to. Not one tub was damaged through delivery with Smart Send and all arrived at their destination promptly. Even when we requested some tubs to be re-directed in transit this was handled very professionally and most importantly in a kind and thoughtful manner. I would recommend Smart Send to organise freight for anyone no matter the size of the job because they truly care about ensuring their customers goods are delivered safely and on time. A big thank you to everyone at Smart Send for their excellent customer service and commitment to seeing a job through!

Jess Small - Account Executive at The Marketing Store

I want to tell you about my experience with Smart Send.  I recently used it for the first time for an eBay sale.

It was so easy to work out the cost from your website and how to print the labels and organise the pick up time.  I did a price comparison with two other freight companies plus Australia Post and Smart Send came out tops.  With the other companies, I would have had to deliver the package to their premises.

The pick up was within the requested time and date and the courier was very pleasant.

I am so impressed with your service - five stars from this retired baby boomer who was concerned she would have trouble using this web service!

I will definitely be using your services again.

Sincerely

Judy W.
Clayfield Qld

I think you guys have the best customer service i have ever used in this
industry! Thank you sooooooo very much!!!!

Tamara Norwood
Sydney NSW

feel free to use that as a testimonial!!! 

Once again, fantastic service, what a great company.

I confirm that I have received the consignment note, twice.

Thankyou once again for truly great service.

 

Repeat customer

Lee Turnbull

eBay: crebbull 

Hi, I'm a contractor for Australian Air Express, I bought a guitar Amplifier on Ebay last week  Item number:  the listing said "pick up only" and being a contractor for AaE I knew I could get employees rates. Unfortunately for me employees rates don't cover pick ups, they only cover depot to depot, so after a search on the net I found Smart Send, not only did you guys pick up and deliver door to door but you also beat AaE employees rates! My amp left Penrith Tuesday afternoon and arrived Gold Coast Wednesday afternoon for only $37.99 less than half of the next cheapest quote I received and absolutely blew AaE's quote away. I will be putting a link on ALL my Ebay sales to Smart Send, you guys are fantastic! Highly recommended.

 

recieved goods in great time and condition, will recommend you to all as i didnt think service like this existed cheers mate.

Jamie Easton

 

Hi Chris,

My apologies for the delay in replying to this request – I can honestly say that using your company for couriering was the easiest experience I have had in a long time!! I did my research regarding costs etc and being in business myself – how quick and easy it would be.

Cost wise – smart send was by far and away the best price! I had some quotes that would have been three and four times what your charges were. The website is very easy to use putting all the pick up and delivery details in; paying for it straight away and I must confess crossing fingers and hoping for the best…

The parcel (which was a baby’s cot in 2 big boxes) arrived an afternoon early and in PERFECT condition.

Thank you for your good service and I must say that I would not hesitate to use your company again and will recommend it to other people. Might I suggest advertising on ebay (which was where my purchase was made) for buyers and sellers to use you? The seller that I used actually had a courier service that she recommended but I decided to do my own research…

Thanks again!

Cheers

Claire Milligan

Hi Steve,

I am happy to say the computer was collected promptly at 11am on Tuesday and it has already arrived at the address in Sydney.  My daughter will fly down this evening and is rapt that her computer is going to be there waiting.

Thank you so much for all your help.  Smart Send is a great company and I'll recommend you to all my contacts.

Thank you,
Joan.

 

Hi Chris. thanx for your efficient service and help, my item arrived today.

Cheers Sue Ryan

Hi...Just to let you know that i received the items in good condition....Many thanks.... Great Service ....

Regards   Highcountrysid

Hi,
 
Just used your online booking service.  Found your web layout and booking procedure extremely user friendly and easy to use.
 
Congratulations for a well set up website, hope delivery service is just as slick.
 
Regards
Roger
 
http://rogerg.successuniversity.com

Well the service worked out really well.  It was really easy and far better value than anything I could organise myself.  The surfboard also was delivered in 2 days.  I will definately be using you guys again.
 
Can I suggest that you put some sort of testimonials section on your website?  I use online services all the time but I was a bit concerned about using you guys for the first time as you had no phone number and no point of contact apart from an email form.

Hi,
Just wanted to let you know that I purchased an item from eBay, found your company via a Google search, and you were the cheapest by far for my items.  (Con note number : SS009711)
I asked the seller to arrange transport through your company and my items were delivered in a couple days (Melb to Adel).

Just wanted to say thank you, great service and price, I'll be recommending you to others and using you myself again.

Cheers
Hooman

I would just like to thank you for an efficient and well priced freight service.  I will have no hesitation in using you in the future and will recommend you to all of my friends and associates.

Regards
Julie Donald

Hi Steve,

Many thanks for my delivered item which arrived safe & sound & so very fast also.

I would like to thank you & the Smartsend team for a great service.  I am a new customer to Smartsend & would definitely book you again & would have no hesitation in recommending you.
 
Thank you for an excellent service.
 
Kind Regards
Marguerite Finch

Hi.  I had a bit of a look at your site for somewhere to post positive feedback.
 
I have used you for 3 shipments interstate in the last couple of months and have been so happy with the results each time.  All three have been ebay shipments, and large items. The fact that i can book online and know that the courier will arrive and deliver well before the expected time is outstanding. 

This last item i had was a guitar amp from melbourne to canberra in 22 hours.  Amazing!   Before that a speaker cabinet from melb to brissy in 2 days.  Everyones happy here, my customers and me.:-)

Anyways thanks so much and u have ALL my business and anyone i come into contact with as well.  This last one, the guy asked me for your details, so he was impressed too.

Cheers Don and keep it going.

My pram arrived this morning.  Thank you for your promptness I will be recommending you to all the sellers I deal with on Ebay My Pride of Workmanship Award goes to your company from me.

Thank you Elna ..Tarzali... 4885

Hi,

Just emailing to let you know that I am really impressed with Smart Send's service.  I sent a computer to NSW and it arrived within five days and in excellent condition and no hassles either end with pick up and delivery.  I also arranged to have picked up in NSW a roller door and again it was a very simple transaction and the door arrived in excellent condition.  So thanks-I'd definitely recommend your service!

regards
Kate Elliott

Just some feedback on your service.  I am a first time user and the
experience has been perfect.  On-line quote and booking is fast and easy.  Pick up was no issues and delivery was faster than expected.  On top of that, the price was more than competitive.

I have recommended the service to others and will continue to use the service.  Great job.

Kel Kearns

Regarding booking no SS007569, I can't help but totally impressed by how prompt the pick up service is, and how my request can be attended accurately (I doubt the courier can come around 02:00-03:00 as per my request and the courier arrived at 02:37!! woah!) I just had to write a thank you email for such a great service! Will definitely use SmartSend for all my other dealings! :)  No hassle, easy to get quotes, and a great service!  I'm totally impressed!!  Will recommend to other sellers too!! you guys rock!

Kind Regards,

Davy Jones

Ummmm....That's OK.
The consignment arrived at 11:13am
LESS THAN 48HRS AFTER PICKUP!!!!
YOU GUYS SERIOUSLY ROCK!!!!!!

Kind Regards
Michael Onn

Hello.
I used Smart send last week to send 3 heavy boxes from Lawnton to Bowral.  Wow you guys got them there in 2 days.   My customer was thrilled and I am over the moon with the service.
Thank you very much.
Michael O.
Lawnton

Christie,
 
Just to let you know after all the hassles with the Seller from
Runcorn, my packages arrived safe and sound yesterday.  I really
appreciate the efforts you and your people went through to make this happen despite the unfortunate obstacles.
 
Many Thanks
Paul Wilson

Thanks Wendy & Chris - bag received today in perfect condition and with all the surprises I have been waiting for inside the bag. 
 
GO SMART SEND!!  I'll be recommending this service.
 
Thanks again,
Cheryl

To whom it may concern,  I have just received my package which was picked up yesterday.  I am so impressed with your service that I wanted to email you to say thanks.  I will use your service again and now have the confidence to bid on items interstate.  I will also recommend you to all my friends who also can use your service.

Thankyou Tamara

Hi
I just come across you guys on a google search.  How easy was this!  It almost seems too good to be true, I just enter the details - postcodes, dimensions, addresses, etc and book the item for shipping.  is that truly it?
I have a number of items on ebay and I will be using you guys.
Cheers
Tim Dutton

Hi, I have been selling on ebay for a few years and have used www.roadairdirect.com.au for sending larger and heavier items interstate and I thought their prices were reasonable.
Just recently, one of my clients suggested I quote them from your website.  I have done a few quotes and compared them to the other mob and you guy's always come out on top for being cheaper.
I have just put a booking in to send a parcel to QLD and to my delight you send back a link to print off the Con note and address label, what a brilliant concept!
I will be using you guy's again in the future I'm sure, keep up the good work!
Kind regards George Nagy.

Hi Chris,
Our catcher arrived 5.30p.m. today & we just want to thank you all for the wonderful service.{eg.Phillip Island to S/Shine Coast in a week.  Excellent!!!} We will recommend Smart Send to everybody who needs a courier service.  Thanks again.

Regards Ian & Bev

Please send all testimonials to sales@smartsend.com.au